Terms & Conditions
Welcome to the Olive Glow website terms and conditions for use. These terms and conditions apply to the use of this website at oliveglowsunless.com By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website
Our contact details are:
Email: info@oliveglowsunless.com
- Introduction
1.1 You will be able to access most areas in www.oliveglowsunless.com without registering your details with us. Certain areas of this Website are only open to you if you register for training.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
- Ordering from Olive Glow
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we are unable to obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 We will not be held liable for any loss caused by you entering your address incorrectly into the website or not collecting a parcel within the courier's timeframe. Should a courier charge us for returning an uncollected item, we reserve the right to charge your card with the cost charged to us by the courier for returning the item to us and for dispatching the parcel again to your nominated delivery address. Current return charges are £5, with a further £5 for the re-delivery within the UK.
2.5 If you have not been present when a parcel has been delivered then the item will be returned to the depot. It is your responsibility to collect the item from the depot within the time period stated by the courier, if the item is not collected then the parcel will be returned to us. The couriers will charge for returning the items to us, and we will pass this charge onto you as a result. You will be notified of this charge via email and the charge will be taken from the original card you placed your order with. Current return charges are £5, with a further £5 for the re-delivery within the UK.
2.6 The delivery timescales quoted on our website are estimates, and should only be used as guidance. The vast majority of our orders do arrive within these timescales, however, we would ask that you wait 7 working days past the last estimate day before contacting us should your parcel not arrive within the delivery estimate timescale.
2.7 When placing a pre-order we will charge your credit or debit card as soon as you have submitted your order. If for any reason we are unable to fulfil the order then we will issue a refund. If you place an order that contains both pre-order and currently-available items, you won't receive the order until all the items are in stock and ready, unless you email at Info@oliveglowsunless.com
You will be charged a delivery charge for each additional delivery.
2.9 In the event that your order does not arrive, you must inform us within 30 days of the delivery due date. Failure to report missing items within 30 may result in us being unable to investigate missing orders with our couriers. Please note any items left in a safe place will not be able to be investigated with our couriers.
Pricing
3.3 Our prices are reviewed periodically. Any prices shown on the website are current for the product at that time.
3.4 We reserve the right to make changes to details of products without notice and with no liability on our part.
- Cancellation and Returns Policy
4.1 If you wish to cancel your order:
(a) you can notify us by email to info@oliveglowsunless before we have packed or dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason (except as outlined in clause 4.4 below) at any time within 14 days of receipt for a full refund or exchange. The cost and responsibility of returning goods to us shall be borne by you. We recommend you obtain proof of posting. If an exchange is required, extra postage & packing is required to be paid before we send goods out. Goods must be sent back in it's original packaging for a full refund.
4.3 Upon receipt of the goods we will issue to you a refund of the amount paid (less any outbound postage costs incurred) or an exchange credit as required. Where free delivery has been offered with the order then there will be a charge at the standard rate of delivery applied. The current pricing can be found on our delivery page. We are unable to refund any import duty that has been paid.
4.4 The rights to return the goods to us as referred to in clause 4.2 & 4.3 will not apply in the event that the product has been used, or if any seal on the packaging for the product has been broken, upon return to us. The return must include the original packaging unopened.
The provisions of this clause 4.4 do not affect your statutory rights.
